• Atlantic Partners
  • $115,490.00 -170,130.00/year*
  • Brentwood , NY
  • Information Technology
  • Full-Time
  • 48 Pine St

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  • Responsible for imaging all newly ordered Desktops, laptops and handheld devices, following all documented processes in a warehouse environment.
  • Successfully complete multiple complex work assignments, using originality and innovation in determining how to accomplish tasks.
  • Contribute to deliverables and metrics where applicable.
  • Work with the appropriate IT support teams for testing of new processes as requested.
  • Process scrap equipment and prepare for pick up from warehouse.
  • Appropriately document all required information into the ticket tracking system.
  • Meet required productivity expectations, including job specific service metrics.
  • Partner with team members to communicate new solutions.
  • Participate in IT projects.
  • Achieve and maintain knowledge of all applicable job procedures.
  • Exercise appropriate workflow and time management.
  • Maintain outstanding customer service.
  • Perform related tasks as needed or assigned.
  • Working knowledge and experience with Outlook and MS Office for both Windows and Mac
  • Ability to maintain records and generate reports based on data entry activities
  • Thorough, organized, and resourceful in completing tasks independently
  • Excellent communication skills, both written and oral
  • Good organizational skills
  • Ability to quickly absorb the business processes associated with the functions and to provide quality assurance checks on the paperwork and the data
  • Comprehensive knowledge of Windows OS (Windows 7,8,8.1,10) and Apple OSX
  • Knowledge of Microsoft Active Directory, Exchange, and System Center Configuration Manager (SCCM).
  • Familiarity using knowledge base(s) for incident resolution.
  • Strong troubleshooting capabilities
  • Excellent customer service skills

Associated topics: deskside, desktop, front desk, information technology analyst, patient, technical, technician, technician i, technician ii, technician iii

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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