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CTG is seeking a Cerner Scheduling Analyst for a remote opportunity.
Job responsibilities will include:
Provide application build and support for Cerner Scheduling and other Cerner Millennium modules
Build and maintain Cerner PM Conversations as requested
Analyze service requests, and make recommendations related to best practices
Follow client’s documented Demand Management process to obtain approval for changes.
Build application changes in Test, work with user to complete testing, and move to production according to the client’s change control process.
Provide support for projects and other special application initiatives
Troubleshoot complex user errors and provide timely and high quality customer service
Document issues and solutions
Participate in the day to day tracking and follow-up on issues and questions of daily operations.
Validate and support system testing efforts
Work with client users and functional teams as needed
Escalate issues to the vendor as needed, and monitor vendor tickets for resolution
Utilize the ticket management system to track issue status and work volume
Participate in a 24/7 after hours on call rotationAfter an initial Knowledge Transfer period of 2 to 4 weeks at the client site, work will be performed remotely.
5+ years’ experience in support and build of the Cerner Millennium Scheduling and Registration modules.
Experience in build of PM Conversations is also required. Prefer experience with SurgiNet support.
Excellent troubleshooting skills, with the ability to communicate resolutions to customers
Prefer prior experience working remotely to provide production support
In depth knowledge of clinical workflows required
Ability to troubleshoot technical issues related to remote application access
CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Healthcare Application Management & Support
Education Level: Bachelor's Degree (±16 years)
Work Remote: Yes
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