Quiet Logistics is forward thinking Fulfillment Company that partners with innovative brands to deliver flagship e-commerce fulfillment solutions. Using cutting edge robotics technology, proprietary software systems and human touch, Quiet collaborates with companies to deliver with speed, precision and a positive impact on all aspects of business. We continue to raise the bar for exceptional eCommerce experiences for our Clients and their customers. Reports to General Manager, Third Party Fulfillment Operations Manager Job Description This role has general responsibility for coordinating all client activities on a daily shift. Responsible for labor scheduling, proper utilization of space and equipment, and supervising the receiving, put away, storage, picking, packing or shipping of product in a manner consistent with client SLAs and cost objectives. Operations ManagerResponsibilities Plan and supervise the daily activities of the inbound receiving and put away functions, and/or outbound picking, packing and shipping functions, for designated clients in accordance with the agreed upon SLAs, and with a high level ofquality and accuracy.Understand customer expectations and effectively communicate these expectations to the team.Help to ensure employee hours, attendance, productivity and quality are being properly documented.Assist in establishing work schedules; ensure the schedules are properly implemented and that all jobs are completed properly.Apply sound communication and motivational techniques in leading, supervising, coaching and disciplining associates. Provide input into performance evaluations for recommending promotions, wage increases, associate development and terminations.Become a subject matter expert and be able to effectively train.Assist in establishing standard work procedures; ensure procedures are properly and consistently implemented.Ensure Quality Assurance procedures for outbound shipments are being followed. Review reports and address significant quality issues with associates.Ensure the efficient and safe operation of material handling equipment.Maintain a clean, neat and orderly work area. Assist in maintaining warehouse security. Conduct operations in a manner that promotes safety and in accordance with OSHA and other appropriate standards.Complete all necessary records and reports in a timely and accurate fashion.Compute and analyze daily, weekly productivity reports.Ensure current and accurate inventory control for each customers products.Attend warehouse planning meetings. Act as liaison between employees and management.Perform daily stand-up shift kick-off meetings with associates. Communicate daily expectations and any upcoming schedule changes.Daily attendance is an essential function of this job. QualificationsA 4-year degree in related subject is preferred.Minimum of five years experience in a high volume distribution, fulfillment or wholesale environment.Prior experience in a supervisory position is required.Must be willing to adjust work schedule to meet the demands of clientsMust be able to work overtime as required with 24 hour notice.Requires excellent supervisory, leadership and communication skills.Familiarity with personal computers and material handling equipment is essential.Experience writing and developing SOPsStrong decision making and coaching skills.Proven ability to drive results.Capable of sitting, standing and walking for extended periods of time.Able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis.Able to use proper techniques to lift 50 lbs.Familiarity with MHE is required.Able to handle stress caused in meeting deadlines with tight scheduling requirements.Able to shift priorities easily.A strong team player with a personal commitment toward the business and its customers.Working knowledge of Microsoft Excel, Word and PowerPoint. Quiet Logistics is proud to be an equal opportunity workplace. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Quiet Logistics does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Quiet Logistics and the recruitment agency or party requesting payment of a fee. Associated topics: ayudante de almacen y reparto, dock, logistics operation, pallet, unloading, warehouse agent, warehouse engineer, warehouse operation, warehouse support, warehouseman
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