Warehouse Returns Lead (Wayne)

Employment Type

: Full-Time


: Warehousing/Logistics

Warehouse Returns Lead

Jenkins Township, PAOperationsFull-timeThe Black Tux is reinventing the men's formalwear industry by delivering slim fit suit and tuxedo rentals to your front door. Founded in 2013, we have partnered with top manufacturers to design 100% merino wool suiting so you can show up looking your best on days that matter most. Using a combination of machine learning, tailor-fit specialists, and industry-leading customer service, The Black Tux works to be The Globally Recognized Leader in Men's Formalwear.A Black Tux Returns Lead will be responsible for overseeing the production, quality, and safety of our Returns Department. An ideal candidate will possess excellent problem solving, communication and leadership skills. As a Returns Lead, you will report to the Inbound Process Assistant and ensure all tuxedo/suit rentals are back into inventory within 48 hours.

What You'll Do

  • Lead a team of 6 to 8 associates to ensure all inventory is returned accurately and timely
  • Follow Returns process according to TBT work instructions
  • Process kick outs to expedite the cleaning of hot garments and shoes for priority orders
  • Execute Floor plans, Start of Shift meetings, Area Readiness checklist, and End of Shift reporting daily
  • Email the Customer Care team to return customers personal items
  • Monitor employee attendance and report issues to the Process Assistant
  • Hourly tracking and reporting of associates production and labor hours
  • Ensure all team members adhere to company SOPs and safety procedures
  • On the spot coaching of behavior and performance according to TBT policies and cultural values
  • Maintain a clean work area and address safety hazards with the maintenance manager
  • Provide on the job training for new hires
  • Promote continuous improvement throughout the organization
  • Maintain positive and professional communication with the management team
  • Understand and be able to learn industry-specific technology
  • Who You Are

  • 1 to 2 years experience as a warehouse lead or similar role is required
  • Experience with Warehouse Management Systems (WMS) and handheld devices (RF)
  • Highly effective written and verbal communication skills
  • Experience in fast-paced, high unit retail Distribution Center environment
  • Analytical thinker; able to solve problems quickly and effectively
  • Experience and complete understanding of Lean and 5S concepts is a big plus
  • Apparel industry, menswear and/or startup experience a plus
  • Excellent planning and leadership abilities
  • Great organizational skills with the ability to handle multiple tasks
  • You sweat the small stuff and pay attention to detail
  • Working knowledge of MS Excel and Google Drive
  • Benefits and Perks of Working at The Black Tux

  • Parental Leave
  • Weekly catered lunches
  • Parental leave (non birthing parents included)
  • Comprehensive medical/dental/vision coverage
  • Stocked Kitchen and Pantry
  • Monthly team events
  • Free tuxedo rentals
  • 401(k)
  • We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.
    Associated topics: generalist, inventory control, lead, leader, logistics management, logistics manager, manager, senior, supply chain, warehouse specialist

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